What is the Sunny Sesh return policy?

• If you are unsatisfied with your purchase for any reason you may file a return within 15 days of delivery.
• Sunny Sesh accepts returns within 15 days of delivery.
• We do not accept used product returns under any circumstances.
• Returns due to personal preference will incur a 15% restocking fee.
• Please be informed that for orders that utilized the free shipping option, any returns processed will be subject to a shipping fee. This means that the cost of shipping incurred during the initial delivery, which was waved due to the free shipping option, will be deducted from the refund amount.
• Shipping charges and fees are non-refundable
• File a return online and we'll provide a prepaid shipping label (the cost of the postage will be subtracted from your refund) or ship the item back on your own.

What if an item arrives broken?

• Using a proprietary packaging process, we ensure that more than 99.8% of packages arrive in the same flawless condition they left our warehouse.
• In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 15 days of delivery.
• You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.
• We will replace the damaged item with a functional unit at no additional cost to you.
• We may ask to send back the damaged item at no additional cost to you (we'll provide a prepaid shipping label).
• Contact customer support via email at Sunnyseshcare@Gmail.com.

What happens if my package is returned to sender?

• If your package is returned to sender due to an invalid address, we will issue a refund for the order. You can reorder whenever you like.
• If your package was returned to sender, please contact Sunnyseshcare@Gmail.com

How do I file a return?

• If you are unsatisfied for any reason, you may file a return within 15 days of delivery.
• Damaged item claims MUST BE MADE WITHIN 48 HOURS OF DELIVERY.
• You may contact customer support by email at Sunnyseshcare@Gmail.com.

Do you offer exchanges?

• Exchanges are only available for damaged or flawed products by the manufacturer.
• If you received the wrong item, contact customer support to get it corrected as quickly as possible via email at Sunnyseshcare@Gmail.com.

Can I return a broken item?

• If an item arrives broken or damaged, please see the "What if my item arrives broken?" section above.

Can I return a used item?

• We do not accept returns on used items. There are no exceptions to this rule.

How long does it take for a refund to be issued?

• Once we receive your return, a refund will be issued within 1-2 business days. Please allow 2-4 business days for your bank to clear the funds.

Where do I send my returns?

• Sunny Sesh
• Attention - Returns
•  6605 W AVE. L12 #41B
• Lancaster CA 93536

If you have any questions regarding our return policy email us at Sunnyseshcare@Gmail.com or call us at 661-306-4191 between the business hours of 12pm-8pm PST Mon. - Fri.